Name
Customer Service Vs. Customer Experience – What’s the Difference?
Date & Time
Friday, February 1, 2019, 4:30 PM - 5:30 PM
Speakers
Description
There's a lot of talk about the differences between customer service and a customer experience. This course will focus on creating an experience based culture and generate ideas that can be implemented in your practice. In addition, attendees will be able to understand that not customer experience efforts are beneficial to the practice and how to differentiate and decide upon ways that will impress the patient/customer as well as provide positive results for the practice.
Accreditation
COPE Pending