Name
Handling Difficult Situations
Date & Time
Thursday, February 13, 2020, 1:20 PM - 2:20 PM
Pat Basile
Description

Do you feel comfortable about handling difficult patients or situations that do not go as planned? This role playing workshop is designed to put you more at ease when dealing with an unexpected turn of events. Participants will form groups of 3-4 of your peers and work through scenarios that are relatively common. Speaker will provide scripts detailing difficult customer interactions and assign roles to the members in each group.

Location Name
Coronado E-G
Full Address
Disney's Coronado Springs Resort
1000 Buena Vista Dr.
Orlando, FL 32830
United States
Accreditation
1 hour of COPE