Name
Customer Service 101+, When That's Not Enough!
Date & Time
Saturday, February 15, 2025, 4:10 PM - 5:00 PM
Speakers
Description
Sometimes it SEEMS that even though you try to “bend over backwards”, it’s not enough to satisfy some people. Is it perception or reality? This course will present concepts of what customer service is really all about and how to make it “over the top, customer service”. Communication skills will be presented to demonstrate diffusing negative situations and turning them from bad experiences to great experiences.
Accreditation
ABO/NCLE
Intended Audience
All Attendees