“Can I give you some feedback?” might be six of the most fear-inducing words spoken in a business setting. Good news: They don’t have to be! When feedback is a once-a-year-performance-review event, or delivered only when things go wrong, teams miss out on opportunities to increase patient satisfaction, reduce turnover, and lose out on time spent doing what they came to do: providing exceptional service to their patients. When leaders have a practical and actionable framework to make these conversations straightforward and impactful, that’s when drama decreases, behavior change happens, and time spent on conflict management drops away. When individuals and teams embrace feedback as a regular practice, collaboration soars, and engagement and productivity increase. Those are the results you can expect when you apply The Connected Conversations Framework©. What You Can Expect: Practice framing, preparing, and delivering feedback using the Connected Conversations Framework© to address attendance, attitude, and performance issues before they escalate Discover the relationship between feedback and coaching conversations and how both engage and motivate your team Learn how to handle emotional responses, resistance, lack of agreement, and other ways feedback conversations can go sideways so that you can build confidence in engaging in feedback conversations Practice using the framework in real time to get feedback on your specific optometry practice situation This program is for leaders and teams that want: To create a culture of accountability and responsibility A common cultural language to encourage candid conversations A more productive and aligned team A straightforward, practical, apply-immediately approach that doesn’t add to their already busy schedule