As an office manager, it is important to be able to set the expectations for the performance of the Optical component of the practice.  Good communication and clear goals will go a long way to improve patient satisfaction in this very important area of the practice. The emphasis is on the fact that if these numbers are strong, they indicate a high quality interaction between the optician and the client.

 

 

Attendees will receive a practical framework for setting clear, measurable and attainable goals for the optical staff. Positive performance in these metrics ensures that every patient is receiving the very best products and services tailored for their lifestyle and vision needs.

 

1. What the numbers tell us, and how best to impact each metric:

2. The value of the optical staff meeting, fostering collaboration

3. Visible posting of goals and positive feedback