A connected work culture promotes communication, ownership, action, and loyalty. However, even with the best-laid plans, disconnect happens. Misunderstandings occur. Drama ensues. Time is wasted. Confusion takes over. Customers flee. 

The good news--there is another way! In this workshop, you will learn and apply the Deflate, Relate, Elevate formula to situations that have gone sideways. You will experience the opportunity for greater loyalty, profitability, and peace these disconnects provide when you Deflate, Relate, and Elevate.

What You Can Expect:

• Learn how to deflate a negative situation by practicing curious listening.
• Become aware of the trigger words, actions, and behaviors that anger, frustrate, and irritate your customers and employees…and practice what to say and do instead.
• Practice techniques to respond empathetically to give the people what they want, create raving fans...and do so without giving away the store!
• Implement the formula with your peers using a real-life scenario and receive in-person coaching and feedback.

If you want:

• Stronger, effective, and powerful communication with your team and your customers…
• Less drama and more ownership…
• Loyal and lasting customers…and
• A proven way to take misunderstandings, miscommunications, and misfires and turn them into opportunities to amaze...we’ll see you at the Deflate, Relate, and Elevate workshop.