Most revenue leakage in an optometry practice doesn’t happen in the exam room — it happens in the gaps: a lapsed insurance authorization caught too late, a benefit verification missed before check-in, a billing follow-up that falls through the cracks between front desk and back office. Drawing on 20+ years of practice ownership, this session walks through a practical, low-cost operational framework built to catch these issues before they cost you time, money, or a frustrated patient. Attendees will leave with a concrete system for managing daily front desk workflow, clinical handoffs, benefit verification, and billing recovery — built on tools most practices already have access to, with clear steps to implement it in their own office starting the next business day.